FAQ'S

CARPET CLEANING

MY CARPET WAS CLEANED, AND NOW IT HAS BUBBLES OR RIPPLES IN IT. WHAT CAUSED THIS?


As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of re-stretching prior to the carpet cleaning.




DO YOU GUARANTEE REMOVAL OF ALL SPOTS OR STAINS IN THE CARPET?


We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.




HOW LONG WILL IT TAKE TO CLEAN MY CARPETS?


On average, it will take approximately 30-60 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments




I HAVE HEARD THAT CLEANING MY CARPET WILL MAKE IT SOIL FASTER. IS THAT TRUE?


This problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn't been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.




DO YOU MOVE FURNITURE WHEN YOU CLEAN CARPET?


Yes. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.




DO I NEED TO VACUUM BEFORE CARPET CLEANING?


A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning




WHAT METHOD DO YOU USE FOR CARPET CLEANING?


The method we use for carpet cleaning is hot water extraction, commonly referred to as steam cleaning. Stanley Steemer’s exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers




WHAT DO YOU CONSIDER TO BE AN AREA?


Typically, an area is a room that is up to 300 square feet (that is 15 x 20 or approximately the size of a two-car garage). Living room/dining room combos are considered two areas. Any area over 300 square feet but less than 600 square feet is priced as two areas.




I HAVE HAD MY CARPET CLEANED, BUT THE SPOTS HAVE REAPPEARED. WHAT SHOULD I DO?


Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact Apex 1st at (937) 303-3156




HOW DO YOU GUARANTEE CUSTOMER SATISFACTION WITH CARPET CLEANING?


We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are. Please contact Apex 1st at (937) 303-3156 if you have any concerns




WHY DO YOUR PRICES VARY FROM OTHER CARPET CLEANERS?


When comparing carpet cleaning prices, make sure you ask a lot of questions and please keep a few things in mind. Our price includes treating for spots, moving furniture, and a 10-day satisfaction policy. There are no hidden fees or additional charges. Also, we never sub-contact, so our technicians are always background checked, drug tested and properly trained Apex 1st employees. This is what allows us to stand behind all of our work




DO YOU STEAM CLEAN CARPET?


We often receive questions about steam cleaning carpet. At Apex 1st we do not steam clean carpet. We use a process called hot water extraction to clean carpet, which is often referred to as steam cleaning because of the steam you see as we clean. These machines pump hot water into your carpet to release any dirt deep within the fibers, then extract the water and remove the dirt. The powerful suction removes a significant amount of water so your carpet will dry quickly.




WILL CARPET CLEANING GET RID OF FLEAS IN MY CARPET?


We cannot guarantee carpet cleaning will get rid of all the fleas. We usually recommend that the customer kill the adult fleas first by whichever method they prefer. This is something that a professional exterminator might be able to help with. Please keep in mind that the carpet is not the only place fleas will lay eggs and you might want to consider having your upholstery treated and cleaned as well as any area rugs or pet beds.




HOW LONG WILL IT TAKE FOR MY CARPET TO DRY AFTER A CARPET CLEANING?


Dry time is affected by humidity, temperature and air flow to the area. Apex 1st strives to have the fastest carpet dry times in the industry. We do this buy taking our time and making extra passes to extract the most water. We also untilize fans (dry pods) that can have the carpet anywhere from 70-100% dry before we leave your driveway. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping





CARPET PROTECTION

WHY SHOULD I HAVE A PROTECTOR APPLIED TO MY CLEANED CARPETS?


As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.




HOW DOES YOUR DEODORIZER WORK TO REMOVE ODORS?


Apex 1st uses a natural bacterial enzyme action to digest organic odor sources such as vomit, feces, urine, milk, blood, etc. This product removes organic odors that it contacts. It also uses a neutralizer to give immediate relief from any odors while the enzyme is working. The key to complete removal of an odor is that this product must reach all contaminated surfaces. If the odor causing source has penetrated the backing and possibly the padding we cannot guarantee complete removal of the odor.




DOES CARPET COME WITH A PROTECTOR?


A dry soil protector comes on most carpet from the manufacturers. This is a wear dated product and is removed over time with every day traffic. Carpet manufacturers recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.





UPHOLSTERY CLEANING

THE TAG ON MY FURNITURE RECOMMENDS A DRY CLEANING METHOD. CAN STANLEY STEEMER CLEAN IT?


Yes, we can your furniture. We’ll test the fabric to determine which cleaning method will be the safest and most effective. That tag, or “Manufacturer Liability Code,” is required to recommend “a” cleaning method even though it may not be the most effective method for removing soil.




WHAT DOES PROFESSIONAL UPHOLSTERY CLEANING DO TO THE PROTECTIVE COATING I PURCHASED FOR MY UPHOLSTERED FURNITURE?


While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time — along with the strain of daily living cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning




HOW TO CLEAN UPHOLSTERY?


Cleaning upholstery can vary greatly based on the fabric. Before you clean upholstery make sure you check the manufacturer's cleaning instructions. Typically, the tag of any upholstered furniture will have one of four different letters on it. W — You can clean this material using water. S — No water. You’ll need to purchase a special solvent-based cleaner. WS — You can use water or a solvent-based cleaner on this sofa. X — Vacuum only. This will help you choose the appropriate cleaning method.




HOW LONG WILL IT TAKE MY FURNITURE TO DRY?


Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with optional protector application determines the drying time, typical dry time ranges from 2-6 hours




CAN YOU STEAM CLEAN UPHOLSTERY?


We are often asked about steam cleaning upholstery. However, at Apex 1st we do not steam clean furniture. We use a process called hot water extraction to clean upholstery, which is often referred to as steam cleaning because of the steam you see as we clean.




HOW DOES APEX 1ST CLEAN UPHOLSTERY?


We use our powerful hot water extraction cleaning process whenever possible, because it provides the deepest cleaning of all the possible methods. Some fabrics may require a more delicate cleaning system. In this case, we will help you make a decision that best suits your needs and your furniture.




HOW OFTEN DO MANUFACTURERS RECOMMEND PROFESSIONAL UPHOLSTERY CLEANING?


Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use.